This website is operated by Smartscreen. We take your privacy very seriously therefore we urge you to read this policy very carefully because it contains important information regarding:
- who we are
- how and why we collect, store, use and share personal information
- your rights in relation to your personal information
- how to contact us and supervisory authorities in the event that you have a complaint
Who we are
Smartscreen (trading as Sant London Ltd) collect, use and are responsible for certain personal information about you. When we do so we are regulated under the General Data protection Regulations which apply across the European Union (including the United Kingdom) and we are responsible as 'controller' of that personal information for the purposes of those laws.
The personal information we collect and use
a) Personal information you provide to us. We collect your name, address, email and payment details when you provide them to us. We collect this information when you make a purchase or sign up to a newsletter or offer
b) Personal information you provide about third parties. If you give us information about another person, you confirm that the other person has appointed you to act on their behalf and agreed that you:
- shall consent on their behalf to the processing of their personal data;
- shall receive any data protection notices on their behalf
- shall consent on their behalf to the transfer of their personal data abroad
How we use your personal information
We collect information about our users for the following purposes:
- to identify you and process your order
- to conduct research, statistical analysis and behavioural analysis
- to carry out customer profiling and analyse your purchasing preferences
We use Google analytics to carry out this analysis.
We would like to send you information about products, services, offers, competitions and our business which may be of interest to you. Such information could be sent by post, email, telephone, text message or automated call.
We will ask whether you would like us to send you marketing messages on the first occasion that you provide any relevant contact information (i.e. on purchase, signing up to a newsletter, entering a competition etc). If you do opt in to receive such marketing from us you can opt out at any time (see 'What rights do you have?' below for further information). If you have any queries about how to opt out, or if you are receiving messages you do not want you can contact us using the details provided below.
Whether personal information has to be provided by you, and if so why
The provision of your name, address and email is required from you. This is for the purpose of order delivery and tracking. We will inform you at the point of collecting information from you, whether you are required to provide the information to us. Any optional information that you provide to us will also be stored.
How long your personal information will be kept
We will hold onto your name, address and email for 6 years to comply with uk laws for keeping records for tax purposes.These periods are no longer than necessary in each case.
Reasons we can collect and use your personal information
We rely on the following as the lawful basis on which we collect and use your personal information:
- legal obligation
Keeping your information secure
We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information for the purposes of shipping and analytics. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We will also use technological and organisation measures to keep your information secure. These measures may include the following examples:
- Users payment details will be protected by SSL software we use secure servers to store your information.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
Indeed, while we will use all reasonable efforts to secure your personal data, in using the site you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us by email at email@example.com or Telephone 01372
Transfers of your information out of the EEA
We will not transfer your personal information outside of the EEA at any time.
Children and the validity of consent
Where we obtain consent from any user we will take reasonable steps to ascertain whether the user is over 18 years of age and whether the user is sufficiently informed to give valid consent. If the user is not, parental consent will be required to provide consent for the processing of any personal information.>
What rights do you have?
Under the General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to:
- fair processing of information and transparency over how we use your use personal information
- access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address
- require us to correct any mistakes in your information which we hold
- require the erasure of personal information concerning you upon your request.
- receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party upon your request.
- object at any time to processing of personal information concerning you for direct marketing
- object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
- object in certain other situations to our continued processing of your personal information
- otherwise restrict our processing of your personal information in certain circumstances
- claim compensation for damages caused by our breach of any data protection laws
For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner's Office (ICO) on individual's rights under the General Data Protection Regulations (http://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/).
If you would like to exercise any of these rights please:
- email, call or write to us
- let us have enough information to identify you
- let us know the information to which your request relates
In the future we may also have other methods to unsubscribe (opt-out) from any direct marketing including for example, unsubscribe buttons or web links. If such are offered, please note that there may be some period after selecting to unsubscribe in which marketing may still be received while your request is being processed.
How to complain
We hope that we can resolve any query or concern you raise about our use of your information. To raise a query contact our customer service team at firstname.lastname@example.org.
The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone: 0303 123 1113.
- By email if you have opted in to receive emails and by notice on the website
If you have any questions about this policy or the information we hold about you, please contact us by:email:
Sant London Ltd
7 Meadow Road